Terms of Service

Last updated: July 26, 2026

Welcome to Petropolis. These Terms of Service ("Terms") govern your use of the Petropolis website and your purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Our Store

Petropolis operates this online store and website. Throughout the Site, the terms "we," "us," "our," and "Petropolis" refer to Petropolis.

We provide pet products and related goods through our online store.

Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using our website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Website Use

You agree to use our website only for lawful purposes.

You must not use our website to:

• Violate any applicable laws or regulations

• Engage in fraudulent or deceptive activity

• Attempt to gain unauthorized access to our website or systems

• Interfere with the security or operation of our website

• Introduce viruses, malware, or other harmful material

• Copy, reproduce, or distribute our website content without permission

• Use automated systems to access or collect information from our website without authorization

We reserve the right to restrict or terminate access to our website if we believe a user has violated these Terms.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information on our website are accurate.

However, we do not guarantee that all information on the website will always be complete, accurate, current, or error-free.

Product colours and appearance may vary depending on your device's screen settings and other factors.

We reserve the right to correct errors, update information, or change product details at any time without prior notice.

5. Product Availability

Product availability may change without notice.

We reserve the right to:

• Limit the quantity of products available for purchase

• Discontinue products

• Refuse or cancel orders

• Correct pricing or product information errors

If we cancel an order after you have completed a purchase, we will provide a refund for any amount you have paid for the cancelled order.

6. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you may receive an email confirming that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept or decline an order at our discretion.

We may cancel or refuse an order for reasons including, but not limited to:

• Product availability

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect customer information

• Shipping limitations

• Errors in the order

• Other circumstances that may prevent us from fulfilling the order

If your order is cancelled after payment has been processed, you will receive a refund for the amount charged.

7. Pricing and Payments

All product prices displayed on our website are listed in the currency shown at checkout.

Prices may change at any time without prior notice.

You agree to provide accurate and complete billing and payment information when placing an order.

By submitting your payment information, you authorize us and our third-party payment providers to process the transaction associated with your order.

We reserve the right to correct pricing errors and cancel orders affected by an incorrect price.

8. Shipping and Delivery

We offer free worldwide shipping on eligible orders.

Estimated delivery times are:

• Canada: 3–10 business days

• International: 6–12 business days

These delivery times are estimates and are not guaranteed.

Delivery times may be affected by factors outside of our control, including carrier delays, weather, holidays, customs processing, transportation disruptions, and other unforeseen circumstances.

For complete information about shipping, please review our Shipping Policy.

9. Returns and Refunds

Our return and refund policies are described in our Return & Refund Policy.

By purchasing from Petropolis, you agree to follow the terms and conditions outlined in that policy.

Please review our Return & Refund Policy before making a purchase.

10. International Orders

Customers placing international orders may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Petropolis is not responsible for customs delays, customs fees, or other charges imposed by the destination country's authorities.

Customers are responsible for ensuring that products purchased from our website are permitted to be imported into their country.

11. Intellectual Property

All content on the Petropolis website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Product descriptions

• Website design

• Videos

• Other materials

is owned by or licensed to Petropolis and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or use our content for commercial purposes without our prior written permission.

12. User Submissions and Reviews

If you submit reviews, comments, photos, testimonials, or other content to Petropolis, you grant us permission to use, reproduce, modify, publish, and display that content for business and marketing purposes, where permitted by law.

You represent that you have the right to submit the content and that it does not violate the rights of another person or entity.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, inappropriate, or otherwise violates these Terms.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, services, or payment providers.

We do not control and are not responsible for the content, privacy practices, security, or policies of third-party services.

Your use of third-party services may be subject to the terms and policies of those third parties.

14. Pet Product Disclaimer

Our products are intended to support the care, feeding, enrichment, and comfort of pets.

Petropolis does not provide veterinary, medical, or professional animal-care advice.

Pet owners are responsible for determining whether a product is appropriate for their individual pet.

Pets should be supervised when using products where appropriate, particularly toys, feeding accessories, and other products that may present a potential choking or ingestion hazard.

If your pet experiences an adverse reaction or health concern, discontinue use of the product and consult a qualified veterinarian.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

• Our website will always be available or uninterrupted

• Our website will be free from errors or technical issues

• Product information will always be completely accurate or current

• Our website will be free from viruses or other harmful components

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Petropolis and its owners, employees, affiliates, service providers, and partners will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website or purchase or use of our products.

Our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Petropolis, its owners, employees, affiliates, and service providers from claims, damages, liabilities, losses, and expenses arising from:

• Your violation of these Terms

• Your misuse of our website

• Your violation of applicable laws

• Your violation of the rights of another person or entity

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Please review our Privacy Policy for more information about our privacy practices.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective when the updated Terms are posted on our website, unless otherwise stated.

The "Last updated" date at the top of this page indicates when these Terms were most recently revised.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

20. Governing Law

These Terms and your use of our website are governed by the applicable laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these Terms will be subject to the applicable courts of Ontario, Canada, unless otherwise required by applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue to remain in effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Petropolis regarding your use of our website and your purchases from our store, except where otherwise required by applicable law.