Frequently Asked Questions
1. How long will my order take to arrive?
Orders typically arrive within 3–10 business days for orders within Canada and 6-12 business days for international orders. You will receive tracking information once your order has shipped.
2. Do you ship internationally?
Yes! We offer free worldwide shipping.
3. How can I track my order?
Once your order has shipped, you'll receive a tracking number by email. You can use this number to follow your package's delivery progress.
4. Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. We cannot guarantee changes once an order has been processed.
5. What is your return policy?
We accept returns on eligible unused and unopened products within 30 days of delivery. Please see our Return Policy for full details.
6. What if my product arrives damaged?
Contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We'll work with you to resolve the issue.
7. What if I receive the wrong product?
Please contact our support team as soon as possible with your order number and a photo of the item you received. We'll help correct the issue.
8. Are your products safe for pets?
Our products are designed with pet use in mind. However, pets should always be supervised when using new products, especially toys and feeding accessories.
9. How do I clean my pet products?
Cleaning instructions vary by product. We recommend checking the product description or included instructions before cleaning.
10. Are your pet water fountains easy to clean?
Yes. Our water fountains are designed for easy cleaning. We recommend regularly cleaning the fountain and replacing filters as recommended to maintain fresh, clean water.
11. How can I contact customer support?
You can reach us through our Contact page or by email. Our team will respond as soon as possible.
12. Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
14. What payment methods do you accept?
We accept major payment methods available through our secure checkout. Available options will be displayed during checkout.
15. My tracking hasn't updated. What should I do?
Tracking updates can sometimes take a few business days, especially while your package is being transferred between shipping facilities. If your tracking hasn't updated for an extended period, contact us and we'll look into it.
16. Can I use your products for both cats and dogs?
Some of our products are suitable for both cats and dogs, while others are designed for specific types or sizes of pets. Please check each product description for compatibility.
17. How do I know which product is right for my pet?
Check the product specifications, dimensions, and recommended pet size on the product page. If you're unsure, feel free to contact us and we'll be happy to help.