Refund policy

Return & Refund Policy

Last updated: July 26, 2026

We want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Not show signs of use, damage, or wear
Include proof of purchase or your order number

Certain products may not be eligible for return due to hygiene and safety reasons. This may include products that have been used by pets or products that come into direct contact with food or water.

How to Request a Return

To request a return, please contact us through our Contact Us page or by email with the following information:

Your order number
The reason for your return
Photos of the product, if applicable

We will review your request and provide you with instructions on how to proceed.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Unless the item is defective, damaged, or we sent you the wrong product, the customer is responsible for the cost of return shipping.

If your return is approved, we will provide you with the appropriate return instructions.

Original shipping costs are generally non-refundable.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the product and packaging

If the issue is confirmed, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund. Processing times may vary depending on your bank or payment provider.

Exchanges

We do not currently offer direct exchanges. If you need a different product, size, or variation, please contact us. Depending on the circumstances, you may be asked to return the original item and place a new order.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible after placing your order.

We process orders quickly, so we cannot guarantee that cancellation requests can be accommodated once an order has been processed or shipped.

Once an order has shipped, it can no longer be cancelled and must follow our standard return policy.

Final Sale Items

Certain items may be marked as final sale and will not be eligible for return or refund unless they arrive damaged or defective.

Any applicable final sale conditions will be clearly stated on the product page.

Refused or Undeliverable Packages

If a package is returned to us because the shipping address provided at checkout was incorrect, incomplete, or the package was refused by the recipient, the customer may be responsible for any additional shipping costs.

If the package is returned to us, we may offer a refund for the product cost, less any applicable shipping or return fees.