Shipping policy

Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with Petropolis! We are committed to providing a simple and reliable shopping experience for you and your pets.

Please review the information below for details about our shipping process and delivery times.

1. Free Worldwide Shipping

We are pleased to offer free shipping worldwide on eligible orders.

There are no additional shipping charges for standard shipping at checkout.

Please note that delivery times may vary depending on your location, customs processing, weather conditions, carrier delays, and other circumstances outside of our control.

2. Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed.

Orders are not typically processed or shipped on weekends or holidays.

During busy periods, holidays, promotions, or other high-volume periods, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

3. Shipping Within Canada

Orders shipped to addresses within Canada typically arrive within:

3–10 business days

Delivery times are estimates and begin after your order has been processed and shipped.

Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other unforeseen circumstances.

Remote and rural locations may require additional delivery time.

4. International Shipping

We offer shipping to customers around the world.

International orders typically arrive within:

6–12 business days

Delivery times are estimates and begin after your order has been processed and shipped.

International delivery times may vary depending on the destination country, customs processing, local postal services, weather, holidays, and other circumstances outside of our control.

Some international orders may take longer than the estimated delivery window.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active or for the first tracking update to appear.

If your tracking information has not updated for several business days, please contact us and we will do our best to assist you.

6. Delivery Delays

While we do our best to ensure your order arrives within the estimated delivery timeframe, delivery dates are not guaranteed.

We are not responsible for delays caused by circumstances outside of our control, including:

Severe weather
Carrier or postal service delays
High shipping volumes
Holidays
Customs processing
Transportation disruptions
Incorrect or incomplete shipping addresses
Other unforeseen circumstances

If your order is delayed, please check your tracking information for the latest updates.

7. Customs, Duties, and Import Fees

For international orders, your country may impose customs duties, taxes, import fees, brokerage fees, or other charges.

Any applicable fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for customs delays or fees charged by the destination country's customs authorities.

8. Incorrect Shipping Addresses

Please carefully review your shipping information before completing your order.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to update the address before your order is shipped, but we cannot guarantee that changes can be made after your order has been processed.

9. Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we are generally not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend: