Contact Us

We're here to help! Whether you have a question about your order, need help with a product, or simply want to get in touch, our team is happy to assist.

Get in Touch

Email: customersupport@petropolispetstore.com

For general questions, order inquiries, product information, or support, please send us a message using the contact form below or email us directly.

Customer Support Hours:
Monday – Friday
9:00 AM – 9:00 PM EST

We aim to respond to all inquiries within 1–2 business days.

Before Contacting Us

For questions about an existing order, please include your order number in your message so we can assist you as quickly as possible.

Thank you for choosing Petropolis! We appreciate your support and look forward to helping you and your furry friend. 🐾