Privacy Policy

Last updated: July 26, 2026

This Privacy Policy describes how Petropolis ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website, Petropolispetstore.com (the "Site").

By using our Site, you agree to the collection and use of information as described in this Privacy Policy.

1. Personal Information We Collect

When you visit or use our Site, we may collect certain information about you, your device, and your interaction with our Site.

Information You Provide to Us

We may collect personal information that you provide directly to us, including:

Your name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Account information, if you create an account
Order history
Information you provide when contacting customer support
Any other information you voluntarily provide to us

We use this information to process and fulfill your orders, provide customer support, and communicate with you.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

Your IP address
Browser type
Device type
Operating system
General geographic location
Referring website or source
Pages you visit
Products you view
How you interact with our Site
Other technical information

We may collect this information through cookies, pixels, tags, and similar technologies.

2. How We Use Your Information

We may use your personal information to:

Process, fulfill, and deliver your orders
Process payments and prevent fraudulent transactions
Provide customer service and support
Communicate with you about your orders
Send transactional emails, such as order confirmations and shipping updates
Improve and personalize your shopping experience
Improve our website, products, and services
Analyze website traffic and customer behaviour
Send marketing communications, where permitted by law and where you have provided consent when required
Provide relevant advertising and promotional content
Detect and prevent fraud, abuse, and security issues
Comply with legal and regulatory requirements
Enforce our terms and policies

3. Sharing Your Personal Information

We may share your personal information with third-party service providers that help us operate our business.

These may include:

Shopify, which provides our e-commerce platform
Payment processors and financial institutions
Shipping and delivery providers
Website analytics providers
Advertising and marketing platforms
Customer service and communication providers
Fraud prevention and security providers
Professional advisors, where necessary

These service providers may only access information necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose personal information if required to do so by law, legal process, or a valid government request, or when necessary to protect our rights, customers, or business.

4. Shopify

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Your personal information may be collected, stored, and processed by Shopify and its service providers as necessary to provide the Shopify services and support our store operations.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

5. Payment Information

Payments made through our Site may be processed by third-party payment providers.

We generally do not directly store your complete credit card or debit card information. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

6. Marketing Communications

With your consent, where required by applicable law, we may send you promotional emails, newsletters, special offers, and information about products that may interest you.

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in our promotional emails.

Please note that you may still receive non-promotional communications related to your orders, transactions, or account.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, understand how visitors use our Site, and improve our services.

For more information, please see our Cookie Policy below.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal and accounting requirements, resolve disputes, and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Ask questions about how your personal information is collected or used

To make a privacy-related request, please contact us using the contact information below.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our Site is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. International Data Transfers

Because we use third-party service providers, including Shopify and payment, shipping, analytics, and marketing providers, your personal information may be processed or stored in countries outside of Canada.

When this occurs, your information may be subject to the laws of those jurisdictions.